Madagascar Airlines SVB Terminal – Sambava Airport

Sambava Airport

Madagascar Airlines operates an extensive network of domestic and international flights globally, including Asia, Africa, Europe, and several neighbourhood Islands of the Indian Ocean. The noteworthy airline assists millions of passengers annually, to complete their journeys. So, if you are flying next with Air Madagascar, this article is going to help you deal with the related factors, and how you can experience an enhanced air travel, just by knowing the important information regarding Madagascar Airlines SVB Terminal.

Madagascar Airlines Arrivals and Departures Terminal at Sambava Airport

Madagascar Airlines uses the Terminal 1 for its arrivals and departures, handling hundreds of passengers with the pre-boarding and deboarding procedures. At the terminals, they are presented with timely assistance by the airline staff which helps in having a smooth and safe journey ahead. Both, arrivals and the departures terminal serves passengers with a lot of facilities such as restaurants and cafes, airline lounges, family restrooms, ticket counters for managing bookings such as reservation, cancellation, seat upgradation, etc.

A Comprehensive Guide to Madagascar Airlines at SVB Terminal

Air Madagascar is a noteworthy airline, which serves as a gateway to convenient and reliable air travel as it allows passengers to get personalised services during the booking and afterwards as well. Let’s discuss in detail about the several factors you need to consider while flying with the airlines.

Airport NameAéroport de Sambava
Airport CodeSVB
Madagascar Airlines Airport AddressSambava, Madagascar
Madagascar Airlines SVB TerminalTerminal 1
Airport Contact No.+261 20 22 485 15
Working Hours24 hours
Official Madagascar Airlines
Youtube Page

Madagascar Airlines Pre-boarding Procedures at Terminal 1

The passengers are required to undergo certain procedures before boarding their flights for safety reasons. From check-ins to security measures, the priority is to make every journey exceptional. So, let’s discuss the essential pre-boarding procedures that will prepare you for a smooth take-off with Air Madagascar. 


Madagascar Airlines offers numerous check-in options to its passengers to accommodate their travel needs. The first and foremost choice of the passengers is online check-in, as it allows them to check-in at the ease of their homes by visiting the website, entering the booking details, and selecting the preferred seat. Alternatively, the passengers can also check-in at the airport’s counters before their scheduled departure time. 

If you prefer to check-in at the airport, make sure that you allow for sufficient time to complete the process. At least 3 hours are required to finish international check-ins, whilst the domestic check-ins can be done within 2 hours only. Additionally, it’s crucial to be equipped with the necessary documentation such as passports and visa to get yourself ready for the check-in. 

Security Check

Next, the passengers are required to go through a security screening process to ensure a safe travel environment for everyone onboard. At this point, the passengers have to present the asked identification details and documentation. Your carry-on baggage will be screened at this point only, so ensure to remove any electronic devices and restricted items from the bags. Afterwards, you will go through a body scanner in order to detect any prohibited items, if any. 

Immigration Control

Upon arrival at your destination, you will go through immigration control, before entering the country. Immigration control is a standard procedure which involves verifying your documents to grant you access or permission to enter the country. Here, the immigration officer will review your travel purpose and duration of stay to determine whether you meet the certain requirements for the country or not. Be ready to present all the necessary documents required at this point to ensure a smooth and hassle-free entry

Collect Boarding Pass

At the airline’s check-in counters or self-service kiosks, you can collect your boarding pass using your booking reference or frequent flyer number. If you checked in online, printing your boarding pass at a self-service kiosk is a convenient option. After obtaining your boarding pass, proceed to the security check to ensure a safe travel environment for all passengers. Collecting your boarding pass in advance not only saves time but also sets the stage for a stress-free and enjoyable travel experience from the very beginning

Boarding the Aircraft 

After you have completed the procedures required for boarding the aircrafts, you can wait for the boarding announcement in the terminal. As soon as the announcement is made, you can head towards your designated boarding gates and board your flights, as instructed by the staff available. Please ensure to collect your baggage, and to leave nothing behind before you

Madagascar Airlines Additional Services at Terminal 1, Sambava Airport

Air Madagascar offers a variety of additional services at its terminal, giving passengers the chance to avail multiple facilities. This also allows passengers to make last minute reservations at the airport, seat upgrades, or avail special services as well. 

Reserve/Cancel Ticket

When you have not reserved a ticket online via the official website of Madagascar Airlines or through any travel agent, prior to your preferred departure date, then you can look for reservations at the airport’s terminal. Here are ticket counters of Air Madagascar, equipped with airline staff who help passengers make last minute reservations. It’s crucial to note that these types of reservations may not be available due to limited seats in the aircraft, as the airline prioritises passengers who have booked earlier. 

Additionally, these ticket counters allow passengers to cancel reservations, if wanted at the airport. The reasons may vary from passenger to passenger, but to avail a full refund of the ticket, the reason must adhere to the guidelines, rules, and restrictions set forth by the airlines.

Lost and Found desk

We hope that you never have to visit the lost and found desk, as it may ruin your travel plans and leave you agitated. However, in case, you still fall under such circumstances where you lost your baggage, received a damaged baggage, or didn’t receive your baggage from the carousels at all, then you must contact the lost and found department of Madagascar Airlines at the airport. The staff available here will give their best to reunite you with your luggage, when lost, and assist you when delayed or damaged. It’s crucial to notify the airlines as soon as possible to receive immediate attention to the cause. 

Information Counters

The information counters of Madagascar Airlines helps passengers get information regarding any and every step of their air travel. Being said, there is an airline representative available at your service to assist you with your queries, then be it regarding reservations, cancellations, refund, special assistance, pet travel, wheelchair assistance, or any other of such kind. The information counters also help you with directions, when you are looking forward to accessing the restaurants or cafes, shopping malls, terminals, or boarding gates, available at the airport. 

Seat Upgradation Options 

It’s better that the passengers upgrade their seats during the time of booking. However, if the passenger fails to do so or wants to do it later, he/she can do it at the official website of Madagascar Airlines or at the ticket counters, upon arrival at the airport. Regardless of the option passenger goes with, seat upgrades will only be provided, if available, and not otherwise. Seat upgrades are better, specifically when you are flying on a long-haul flight, as it allows for more comfort, extended legroom, and enhanced facilities during the journey.

If you are planning to travel with a pet on Madagascar Airlines, we recommend you to visit the official website or contact the customer service directly for the most up-to-date information, as the policies for pet travel differ from class, to destinations, etc. The airline’s website should provide details on the types of animals allowed, size and weight restrictions, required documentation, and any additional fees associated with bringing your pet on board.

Additionally, it’s essential to be aware of the pet transfer regulations of your departure and destination countries, as well as any transit countries along your route, as they may have their own requirements for travelling with pets. By staying informed about the latest pet travel guidelines, you can ensure a smooth and stress-free journey for both you and your furry friend with Madagascar Airlines.

How to get Madagascar Airlines Boarding Pass at Terminal 1

To obtain your Madagascar Airlines boarding pass at the airport, you can follow the below mentioned steps:

  • Complete online check-in to get an e-boarding pass, if preferable.
  • Arrive at the airport in advance, in order to complete at-airport check-in. 
  • After visiting the check-in counters, present your required travel documents.
  • Upon approval, collect your boarding pass from the check-in counters to proceed. 
  • Additionally, there are self-service kiosks available for independently receiving the boarding pass.

List of All Madagascar Airlines Terminal Around the World

Reasons to contact Madagascar Airlines at the Sambava Airport

There are several reasons for which the passengers can contact Madagascar Airlines at the airport. The reasons include the following: 

  • To get assistance regarding your air travel in order to plan a seamless journey. 
  • To assist yourself with the online or offline procedures of flying with the airline. 
  • To book yourself the best deals and offers available or given by Madagascar Airlines.
  • In case you lost an item, received a damaged baggage, or delayed baggage.
  • When you need assistance regarding reservations, cancellations, and refunds. 
  • To check on the in-flight entertainment options available in your particular flight. 
  • To receive support in case of medical emergencies, wheelchair assistance, etc. 
  • To learn about the benefits of frequently flying and other related discounts. 

Importance of Knowing Madagascar Airlines Terminal at SVB

Knowing your terminal for Madagascar Airlines flight helps in as many ways as possible, some of which are as follows: 

  • Being aware of your terminal helps you plan a journey efficiently, without having unnecessary stress of getting lost or being late. 
  • As the Sambava Airport is large and a busy airport, knowing your terminal will help you arrive well in advance to complete the pre-boarding procedures. 
  • Knowing your terminal allows you to stay informed about any updates and announcements. Additionally, it allows you to take advantage of the facilities present.
  • If you have a connecting flight with the airlines, you will be required to move swiftly between the terminals, and the information allows you a better experience on the same.

Madagascar Airlines SVB Aéroport de Sambava Location Map

Frequently Asked Questions

What terminal is Madagascar Airlines at SVB, Terminal 1?

Madagascar Airlines uses the Terminal 1 at the SVB. 

What terminal is Madagascar Airlines arrivals at Sambava Airport?

Madagascar Airlines operates its arrivals from the Terminal 1 at the Sambava Airport. 

What terminal is Madagascar Airlines departures at Sambava Airport?

Madagascar Airlines departs from the Terminal 1 at SVB. 

Does Madagascar Airlines offer last minute reservations at the Sambava Airport terminal?

Yes, Madagascar Airlines offers last minute reservations at the Sambava Airport terminal, if there’s availability of seats.

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