United Airlines BOS Terminal – Boston Logan International Airport

Boston Logan International Airport

United Airlines BOS Terminal (Boston Logan International Airport) is Terminal B, which is the largest terminal at the airport and offers various amenities and facilities for passengers. Terminal B is not only a major hub to United Airlines but also handles the domestic and international carriers of some other leading airlines.

Boston Logan Airport Terminal Information

Airport AddressUnited Airlines, Terminal B, Boston Logan International Airport, Boston, MA 02128, United States
Contact Number+18002356426
United Airlines BOS Arrivals TerminalTerminal B
United Airlines BOS Departures TerminalTerminal B
Airport CodeBOS
Ticket Counter Hours24 Hours a Day
CountryUnited States
Official Website of United Airlineswww.united.com
Instagram www.instagram.com/united

Levels at Terminal B

Terminal B at Boston Logan International Airport (BOS) consists of two levels, each serving different purposes and providing various services for passengers. Here is a breakdown of the levels at Terminal B: 

  • Level 1: Level one is the arrivals area which is split into two parts: North and South buildings. Both these buildings are connected by walkways, making it easy for passengers to locate the areas. The passengers can use ground transportation in the walkways to connect.
  • Level 2: Level two is the departure area, which has several check-in counters. This level is also divided into two parts: North and South. 
  • North: North side has gates  B37, B38, B30-38 and B29-21. 
  • South: South side has gates B4-B14, B1-B3 and B15-B29. 

Services at Terminal B

United Airlines Logan terminal at Boston Logan International Airport (BOS) offers a wide range of facilities to enhance the travel experience for passengers. Here is a comprehensive list of facilities available at Terminal B:

  1. Ticketing and Check-In: 
    • Airline ticket counters
    • Self-service kiosks for check-in and printing boarding passes
  2. Security Checkpoint: Security screening for departing passengers
  3. Shopping and Dining:
    • Retail stores offering a variety of products including clothing, electronics, books, and souvenirs
    • Duty-free shops for tax-free shopping
    • Restaurants, cafes, and food courts providing a range of dining options including fast food, coffee shops, and sit-down restaurants
  4. Lounges: United Club lounge for eligible passengers, offering amenities such as comfortable seating, complimentary snacks and beverages, Wi-Fi, and business services
  5. Departure Gates: Boarding gates for various airlines, including United Airlines and other carriers operating at Terminal B
  6. Baggage Claim: Baggage claim area for retrieving checked baggage upon arrival
  7. Ground Transportation:
    • Taxi stands
    • Rideshare pickup areas
    • Shuttle services for transportation to nearby locations
  8. Airline Offices: Offices of various airlines, serving as operational hubs and providing customer service
  9. Restrooms: Restroom facilities located throughout the terminal
  10. Information Desks: Information desks for passenger assistance, directions, and general airport information
  11. Charging Stations: Power outlets and USB charging ports for electronic devices
  12. Wi-Fi: Complimentary Wi-Fi access throughout the terminal
  13. ATM and Currency Exchange:
    • Automated teller machines (ATMs) for cash withdrawal
    • Currency exchange services for international travellers
  14. Medical Services: Medical assistance and first aid services
  15. Pet Relief Areas: Designated areas for passengers travelling with pets to provide relief for their animals
  16. Accessibility Facilities: Wheelchair accessibility throughout the terminal, including ramps, elevators, and designated parking spaces
  17. Lost & Found: Lost & Found services for reporting and retrieving lost items

Please note that the availability of specific facilities and services may be subject to change. For the most accurate and up-to-date information about the facilities at Terminal B of Boston Logan Airport, it is recommended to refer to the airport’s official website or contact their customer service.

List of all United Airlines Terminal globally

Overview of United Terminal at Boston Logan airport

United Airlines presents its passengers with a wide range of facilities to choose from, starting right from booking reservations, to cancellations, to seat upgrades, and so much more. So, let’s discuss in detail what advantages you have while you are at Logan Airport’s terminal B. 

Book Tickets

There are numerous ways to book United Airlines tickets at Terminal B of Boston Logan International Airport (BOS), some of the few options you have are:

  1. Online Booking: The easiest and most convenient way to book United Airlines tickets is through their official website. Visit the United Airlines website and enter your travel details, including your departure and arrival cities, travel dates, and the number of passengers. The website will display available flights, along with their respective prices and options.
  1. United Airlines App: If you prefer using a mobile device, you can download the United Airlines app onto your smartphone or tablet. The app allows you to search for flights, view prices and seat availability, and book your tickets directly from your mobile device. Simply enter your travel details, select your flights, provide passenger information, and proceed with the booking process through the app.
  1. United Airlines Ticket Counter: If you prefer to book your tickets in person, you can visit the United Airlines ticket counter located at Terminal B of Boston Logan Airport. Approach the ticket counter and speak with a United Airlines representative who will assist you in finding and booking your desired flights. Be prepared with your travel details and any specific requirements or preferences you may have.

Cancel Tickets

To cancel United Airlines tickets at Terminal B of Boston Logan International Airport (BOS), you have a few options:

  1. Phone Cancellation: United Airlines also offers customer service support for cancellation requests. You can call United Airlines’ customer service number, which is usually available 24/7, and speak with a representative. Provide them with your booking details, including your confirmation number, and inform them that you would like to cancel your reservation.
  1. Airport Ticket Counter: If you prefer to cancel your United Airlines tickets in person, you can visit the United Airlines ticket counter at Terminal B of Boston Logan Airport. Approach the ticket counter and speak with a United Airlines representative. Inform them that you would like to cancel your reservation, and they will assist you with the cancellation process, including any applicable fees or refund policies.

When cancelling your United Airlines tickets, it’s important to review the fare conditions, cancellation policies, and any associated fees or penalties. The specific cancellation terms may vary depending on the fare type, ticket rules, and the time of cancellation relative to your scheduled departure.

Upgrade Seats

Passengers can inquire about seat upgrades and their availability at the United Airlines ticket counter located at the airport. The United Airlines representatives will assist passengers in exploring seat upgrade options and provide information on any associated fees or requirements.

United Airlines also offers the option of upgrading seats through their MileagePlus loyalty program. Passengers who are members of the program may have the opportunity to use their accumulated miles to upgrade their seats to a higher class, such as Economy Plus or Business Class, subject to availability.

Check-in Options 

United Airlines provides several check-in options for passengers at Boston Logan International Airport (BOS). Here are the check-in options available:

  1. Self-Service Kiosks: At Boston Logan Airport, United Airlines provides self-service kiosks located in the terminal. These kiosks allow passengers to check in, select seats, and print their boarding passes. Simply follow the on-screen instructions, enter your booking details, and collect your printed boarding pass.
  1. Ticket Counter Check-In: Passengers who prefer in-person assistance or have specific needs can check in at the United Airlines ticket counter located at the airport. Approach the counter, provide your booking details and identification, and the United Airlines staff will assist you with the check-in process.

Baggage Allowance

United Airlines typically allows passengers to bring one personal item and one carry-on bag on board free of charge. The personal item should fit under the seat in front of you, while the carry-on bag should meet the airline’s size and weight restrictions, which are typically around 22 x 14 x 9 inches and 40 pounds respectively.

For checked baggage, United Airlines usually charges a fee for each piece of luggage. The baggage fees can vary depending on factors such as the destination, class of service, and whether the bag is prepaid online or paid at the airport. The maximum weight allowed per checked bag is generally 50 pounds, and the maximum linear dimensions (length + width + height) are typically 62 inches. Oversized or overweight bags may incur additional fees.

Pet Travel Policy

United Airlines passengers can only carry their cats or dogs in the cabin, and that too with a pet carrier. The only pets allowed without a pet carrier are service animals. The passengers should ensure that the hard side carrier should not exceed the dimensions 7.5*17.5*12 (height+length+width), and the soft side carrier should not exceed the dimensions, 11*18*11 (height+length+width).

It’s crucial to note that not all countries allow pets to travel subject to certain restrictions. It’s always better to contact the airline in order to get updated information about the pet travel policy of the country you are travelling to.

Lost & Found Service

United Airlines provides a Lost & Found service at Terminal B of Boston Logan Airport (BOS). If you have lost an item while travelling with United Airlines or within the terminal, here are some key details about their Lost & Found service at Terminal B:

  1. Reporting Lost Items: If you have lost an item, it’s important to report it as soon as possible. You can notify the United Airlines staff or visit the Lost & Found office at Terminal B to file a report. Providing detailed information about the lost item, such as a description or unique identifiers, can help in the recovery process.
  1. Retrieving Lost Items: If your lost item is found and turned in to the Lost & Found office, United Airlines will make efforts to reunite you with your belongings. You will typically be required to provide proof of ownership, such as identifying features, serial numbers, or any supporting documents related to the lost item.
  1. Contact Information: To inquire about a lost item or for further assistance regarding United Airlines’ Lost & Found service at Terminal B, you can contact their dedicated Lost & Found team. It’s advisable to visit United Airlines’ official website or contact their customer service for the most accurate and up-to-date contact information.

Unaccompanied Minor Service

United Airlines offers an Unaccompanied Minor (UM) service at Boston Logan Airport (BOS) to ensure the safe and comfortable travel of children who are travelling alone. Here are some important details about United Airlines’ Unaccompanied Minor service at BOS:

  1. Eligibility: The Unaccompanied Minor service is available for children between the ages of 5 and 14 (inclusive) who are travelling without a parent or guardian. Children aged 15 to 17 can also use the service if requested by a parent or guardian.
  1. Reservations: To arrange for the Unaccompanied Minor service, it is necessary to make a reservation in advance. You can contact United Airlines or visit their official website to make the reservation by providing all the required information. 

Car Rental Services at Boston Logan Airport

Boston Logan Airport (BOS) offers a range of car rental services, providing convenient transportation options for travellers. Here’s some information about car rental services at Boston Logan Airport:

  1. Rental Car Companies: Several well-known car rental companies operate at Boston Logan Airport, including Hertz, Avis, Budget, Enterprise, National, Alamo, Thrifty, and Dollar. These companies have rental counters located in the Rental Car Center, which is accessible from all airport terminals via a free shuttle service.
  1. Rental Car Center: The Rental Car Center at Boston Logan Airport serves as the central hub for car rental services. It is located at 15 Transportation Way, East Boston, and can be reached by taking the airport shuttle bus.
  1. Shuttle Service: Free shuttle buses operate regularly between the airport terminals and the Rental Car Center. Look for designated shuttle pick-up points outside each terminal, and follow the signs indicating “Rental Car Shuttles.”
  1. Reservation and Requirements: It is advisable to make a car rental reservation in advance to ensure availability and streamline the pick-up process. Each rental car company has its own requirements regarding age restrictions, driver’s licence, and payment methods.

Parking Options at Boston Logan Airport

Boston Logan Airport offers several parking options to accommodate the needs of travellers. Here are some parking options available at the airport:

  1. Terminal Parking: Each terminal at Boston Logan Airport has its own parking garage located within walking distance. These garages are convenient for short-term parking, such as dropping off or picking up passengers. Terminal parking is typically charged at an hourly rate, which can be quite expensive for long-term stays.
  1. Central Parking: The Central Parking Garage is a multi-level covered parking facility situated between the terminals. It offers both short-term and long-term parking options. The Central Parking Garage provides covered parking and is connected to the terminals by walkways and moving walkways.
  1. Economy Parking: Economy Parking is a cost-effective option for long-term parking at Boston Logan Airport. These parking lots are located a bit farther from the terminals, but a free shuttle service is provided to transport passengers to and from the terminals. Economy Parking rates are lower compared to terminal and central parking.

Hotels Near Boston Logan Airport

There are several hotels located near Boston Logan Airport, providing convenient accommodation options for travellers.

  1. The Envoy Hotel
  2. Hilton Boston Logan Airport
  3. Hyatt Regency Boston Harbor
  4. Courtyard Boston Logan Airport
  5. Holiday Inn Express & Suites Boston
  6. Embassy Suites by Hilton Boston at Logan Airport

United Airlines operates at Terminal B of Boston Logan Airport (BOS), providing travellers with a range of services and facilities, United strives to ensure a smooth and comfortable travel experience for all passengers. Additionally, the airline offers a Lost & Found service to assist passengers in locating their lost belongings. When travelling through Logan Terminal B, it is advisable to review United Airlines’ specific policies and procedures, which can be obtained from their official website or by contacting their customer service.

Boston Logan Airport Location Map

Frequently Asked Questions

What airlines are in Terminal B Logan? 

Terminal B offers services to numerous Airlines including United Airlines, Air Canada, Alaska Airlines, Southwest Airlines, Spirit Airlines, etc. 

What terminal is United at Logan?

United Airlines operates out of Terminal B at Boston Logan International Airport. 

Can you walk between Terminal A to Terminal B at Logan?

There are walkways which connect the Terminal A and Terminal B at the airport, and are equipped with an-airport shuttle bus service, which allows the passengers to access the areas.

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