Frontier Airlines ORD Terminal – O’Hare International Airport

Frontier Airlines operates from Terminal 5 at Chicago O’Hare International Airport (ORD). It is one of the four passenger terminals and the only international terminal at the airport. The passengers who look forward to flying with Frontier Airlines ORD Terminal can check out all the essential information in this article. From reservations to special assistance, we have covered everything for your comfort and convenience.

What Terminal is Frontier at ORD – A Thorough 2024 Guide

Frontier Airlines ORD Terminal is a modern terminal with all the facilities the passenger requires during their air travel. 

Airport	O’Hare International Airport International ORD
Arrivals & Departures	Terminal 5
Airport Address	O’Hare International Airport, Chicago, Illinois, United States
Distance from Chicago	16.9 Miles
Website of Frontier Airlines	frontier.com
Airport Code	ORD
Ticket Counter Hours	Daily 24 Hours
City	Chicago
Country	United States
Contact Number	+1 800-832-6352

Sections at Frontier ORD Terminal

Frontier ORD Terminal 5 consists of the following two sections:

• The Baggage Section: This section is home to arrivals and baggage claim 3A-3. Additionally, it is connected with AirTrain Station, which joins all the terminals together at ORD.

• The Ticketing Section: At this point, the departing passengers can complete the ticketing and check-ins. From here Concourse M with gates (M10 to M21) and (M9 to M11) can be accessed. It’s a must note that check-in counters and boarding gates are located poles apart, be prepared for long walks to reach one another.

• Frontier O Hare Terminal Arrivals: Frontier Airlines uses Terminal 5 at ORD for its arrivals. The services of the arrivals terminal includes, baggage claim, customs and immigration, information desks, transportation services, currency exchange and ATMs, lost and found, food and drinks, waiting areas, etc.

• Frontier Airlines O’hare Terminal Departures: Frontier Airlines uses Terminal 5 at ORD for its departures. The services of departures terminal includes, check-in counters, security screening, retail shops, airline lounges, boarding gates, flight information displays, charging stations, medical services, etc.

Assistance Offered at Frontier Airlines O’Hare Terminal

Frontier O Hare Terminal offers the departing or arriving passengers endless services to satisfy their airport requirements. Some of the services include:

• Restaurants and food 
• Lost and Found 
• Shops and Stores
• Airlines lounges
• Medical offices
• Interfaith chapel 
• Wi-Fi/Internet 
• Hotel 
• Yoga room 
• Art exhibitions 
• Aeroponic garden
• Luggage storage 
• Power stations 
• Business rooms
• Mother rooms 
• All gender toilets 
• Convention space
• Passenger paging 
• Currency exchange 
• Travellers Aid 

List of All Frontier Airlines Terminal Globally

Ways to Transfer Between Frontier Airlines ORD Terminal

Frontier ORD Terminal is equipped with the ATS train, which helps passengers transfer between terminals at the airport. Additionally, the shuttle bus also connects passengers to the domestic terminal and to terminal 5 at the airport.

Alternatively, the passengers who want to transfer between domestic tunnels and to the main parking garage, can use the Pedestrian tunnel level, located in the middle of the airport, the Hilton Hotel and the Bus/Shuttle Centre at Level 1.

Flight Reservations 

Frontier Airlines offers reservations at Frontier Airlines Chicago O’hare Terminal, providing travellers with an array of flight and destination options. Serving as a major hub, ORD connects various destinations across the United States and beyond. Frontier’s reservations at ORD offer passengers the chance to experience their low-cost travel model while accessing a range of destinations. To secure a reservation with Frontier, visit the official website of the airlines and book yourself a preferred flight. 

Flight Cancellations

Frontier terminal ORD has a flight cancellation policy in place. If you need to cancel your Frontier flight, you can do so through their website or customer service. Must note that the specific cancellation terms and conditions, fees, and options vary depending on the fare type you’ve bought. It’s crucial to review Frontier’s cancellation policy before booking to understand the potential charges. In case of uncontrollable circumstances, such as weather disruptions or other unforeseen events, Frontier might also cancel flights. In those cases, they provide affected passengers with options for rebooking or refunds. 

Seat Upgradation 

Frontier Airlines offers the option to upgrade your seat to upper class for an enhanced travel experience. When booking your flight, you can choose from various seat options, such as extra legroom, preferred seating, or even upgrading to a higher class of service. It’s essential to keep in mind that seat availability and upgrade costs depend upon several factors including, flight, route, and fare type you’ve chosen.

Check-in Options 

Frontier Airlines O’Hare Terminal provides its passengers several options to check-in for their flight. The options include: 

• Online check-in through the official website or mobile application of Frontier Airline. 
• Self-service kiosk check-ins or independent check-ins at the Chicago O’ Hare Airport.
• At airport counter check-ins with the help of airline staff available at the counters. 

Information Desks

Frontier Airlines has designated information desks and customer service counters to help passengers with their queries. These desks provide assistance with various circumstances related to flight information, check-in assistance, baggage inquiries, and general passenger support. If you seek assistance or have questions at the airport, the airline staff at these counters will provide you with the most up to date information, and will offer you guidance on various aspects of your domestic or international air travel with Frontier. 

Lost & Found Desks 

If you have lost your item or baggage at the Frontier Airlines Terminal ORD and are unable to find it, you can contact the lost and found desk of the airlines. Upon connecting, you have to provide accurate details of your luggage such as identification details, to help the airline find your luggage at the earliest. In addition to that, if you have issues related to delayed baggage or damaged baggage, you can seek assistance for the same at this point only. 

The lost and found team of Frontier will guide you through the process if there are any formalities that need to be done. For more information, you can contact the airlines directly via phone or their official website. 

Pet Travel Service 

Frontier Airlines pet travel services allows passengers to bring their pets along in the flights. Pets such as small cats, dogs, household birds, rabbits, guinea pigs, etc are allowed to be carried in the cabin. However, there are certain weight, age, and size restrictions which need to be followed. Larger pets that do not meet the said restrictions are required to be transported in cargo hold of the carrier. Service animals that assist passengers with disabilities are allowed to be carried for free in the cabin. 

When you are making a reservation with Frontier, ensure to notify the airlines of your travel with your pet. As there are individual rules and restrictions of every other country, the airline will guide you best on the same. 

Unaccompanied Minor Service

Frontier Airlines O’Hare Terminal provides unaccompanied minor service to its minor passengers, ensuring a safe and comfortable travel of children travelling alone. Children aged between five to 14 are required to use this service, if they are not travelling with any adult, guardian, or parents. There is an additional fee for this service, which depends upon the fare type and the route. As this service cannot be booked online, you will have to get in touch with the Frontier customer care representative for getting the assistance on the same. 

Ways to Contact Frontier ORD Terminal

There are quite a few ways to contact ORD Frontier Terminal for seeking any type of travel related assistance. The options include: 

• Customer service phone 
• Official Frontier Website 
• Official Mobile Application 
• At the Airport Frontier Counter
• Official Social Media Accounts
• Through Frontier Email Address  
• Via Live Chat or Phone/Call

Now that you are aware of what terminal is Frontier at ORD, it’s important that you keep in mind the rules and regulations of flying with Frontier. Moreover, ensure to use the available service to benefit yourself on your journey and have an extraordinary flying experience. For more information or any queries, please feel free to reach the airlines via the mentioned contact information.

Frontier Airlines ORD Airport Location Map

Frequently Asked Questions