Southwest Airlines AUS Terminal – Austin-Bergstrom International Airport

Baggage allowance, flight status, airport transfers, inflight entertainment, on board meals, special assistance services, pet travel services, reservation management, availing flight related services / amenities; there are numerous things that a traveler has to consider and keep in mind when getting ready for an upcoming flight. This segment offers details pertaining to the Southwest Airlines AUS Terminal – Austin-Bergstrom International Airport; the information available here may be used to contact the airline’s office or / and as a reference or guide when getting ready for an Southwest Airlines flight which is scheduled to depart from or arrive at Austin-Bergstrom International Airport.

Southwest Airlines Austin-Bergstrom International Airport Essential Information

All the important details about the Southwest Airlines AUS terminal have been presented here.

• Airport Name: Austin-Bergstrom International Airport

• Terminal: Terminal 2

• Southwest Airlines AUS Arrivals Terminal: Terminal 2

• Southwest Airlines AUS Departures Terminal: Terminal 2

• Airport Code: AUS

• AUS Airport Address: 3600 Presidential Blvd, Austin, TX 78719, United States

• Southwest Airlines IATA Code: WN

• Southwest Airlines ICAO Code: SWA

• Southwest Airlines Ticket Counter Hours: 24 hours a Day

• Country: United States

• City: Austin

• Southwest Airlines Contact Number: 1 (800) 435-9792

• Southwest Airlines Official Website: www.southwest.com
• YouTube: www.youtube.com/@Southwest
• Twitter: twitter.com/SouthwestAir
• Facebook: www.facebook.com/SouthwestAir
• Instagram: www.instagram.com/southwestair

Services & Amenities Offered at Southwest Airlines Austin Airport Terminal

The office of the Southwest Airlines terminal AUS Airport can be contacted for the following services & amenities:

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wi-Fi
• Skycap
• Rapid Rewards®

List of Every Southwest Airlines Terminal Globally

Booking Southwest Airlines Tickets

Travelers seeking to make flight reservations with the airline can contact personnel at the Southwest Airlines AUS terminal office; the airline’s representatives have been trained and have the equipment to put together itineraries on request.

Alternatively, travelers can book flight tickets by themselves through the Southwest Airlines website and mobile application.

Manage Booking

Passengers sometimes need to make changes to their reservation or / and add flight related amenities / services to their itineraries, they can opt to manage their bookings by themselves through the airline’s website / mobile app or contact the staff at the office of Southwest Airlines terminal at Austin-Bergstrom International Airport and avail their help.

Southwest Airlines Cancellation / Refund

Bookings can be canceled up to 10 minutes before a flight’s scheduled departure time;  when canceling Business Select and Anytime fare type bookings, passengers will receive a refund on the original mode of payment. When Wanna Get Away+ and Wanna Get Away fare type reservations are canceled, passengers will receive a refund in the form of credit vouchers which may be used to book flight(s) at a later date.

Know that the AUS Southwest Airlines terminal office only accepts requests for cancellations and refunds of tickets / bookings issued by the airline’s official channels only.

Check-in

Travelers flying with Southwest Airlines have the option to check-in for their flights via the online / mobile / web check-in feature on the airline’s website / mobile app or they can check-in in person at the Southwest Airlines terminal AUS Airport.

Check-in from the airline’s website and mobile application is available between 24 hours and 1 hour before flight departure and check-in at the airport counter stops 1 hour prior to flight’s scheduled time of departure.

Southwest Airlines Flight Status

Passengers can check flight status by contacting the Southwest Airlines Austin-Bergstrom International Airport terminal office or tracking it by themselves on the airline’s website www.southwest.com/air/flight-status or mobile application.

Lost / Delayed / Damaged Baggage at Austin Airport Terminal

In case of any damaged / lost / delayed baggage, immediately contact the airline’s representative at the baggage claim area or baggage service office and file an incident report.

For more information or / and assistance request help from the team at the office of Southwest Airlines terminal at AUS Airport.

Traveling with Pets

The airline offers pet travel services on domestic flights within the United States of America; pet(s) / animal companion(s) cannot be transported to / from Hawaii to / from other states in the USA.

Pet(s) / animal companion(s) can be transported to / from Hawaii to / from neighboring islands on SWA flights.

Cost of Pet Travel Rest Of U.S.A.	Cost of Pet Travel Within Hawaiian Islands
$95 per pet carrier, per one-way	$35 per pet carrier, per one-way

The AUS Southwest Airlines terminal office can be contacted for any other information pertaining to pet travel service or / and to make pet travel reservations.

Inflight Entertainment

The airline offers its passengers access to an inflight entertainment portal that has a collection of movies, shows, music, etc. Passengers can keep entertained for the duration of the flight with this portal.

Southwest Airlines terminal AUS office will answer all queries pertaining to inflight entertainment.

Airport Lounge

Unfortunately, the airline does not operate lounges at any airport, therefore passengers will have to make do with the alternative services / amenities offered at Austin-Bergstrom International Airport. 

For any concerns, questions, please check with the Southwest Airlines Austin-Bergstrom International Airport terminal team members.

Car Rental Service

Review all the available car rental services on the airport’s official website or request for details / help from the airport staff.

Austin-Bergstrom International Airport Location Map

Frequently Asked Questions