Austrian Airlines VRA Terminal – Juan Gualberto Gómez International Airport

Navigating Juan Gualberto Gómez for your Austrian Airlines flight can sometimes feel like a puzzle, especially when trying to locate check-in areas, baggage claims, lost and found, parking, or lounges in a rush. Therefore, becoming familiar with the layout of the Austrian Airlines VRA Terminal is crucial for a stress-free and smooth experience. 

This guide provides an in-depth map of Terminal Name 1, ensuring you can move around as effortlessly as possible. With this detailed overview, navigating the terminal will be a cakewalk for all the passengers. This will allow you to focus on the other important aspects of the air journey. So, be sure to read till the last word!

Quick Basic Info Austrian Airlines VRA Terminal

Depending on the chosen flight path, arrivals and departures take place at various terminals. To ensure a smooth experience, passengers need to familiarize themselves with the terminal name and layout to locate their specific area swiftly. Below is a simple table that outlines essential details about the Austrian Airlines Terminal at Juan Gualberto Gómez along with airline information. For any particular inquiries, consider reaching out through the provided contact information.

Airport Name	Juan Gualberto Gómez International Airport
Airport Code	VRA
Terminal	Austrian Airlines Operates at Terminal 1
Austrian Airlines HER Arrivals Terminal	Terminal 1
Austrian Airlines HER Departures Terminal	Terminal 1
IATA Code	OS
ICAO Code	AUA
Ticket Counter Hours	24 hours a Day
Country Name	Cuba
City Name	Matanzas
Official Website	www.austrian.com
YouTube	www.youtube.com/user/austrianairlinesag
Facebook	www.facebook.com/AustrianAirlines
Twitter	twitter.com/_austrian
Instagram	www.instagram.com/austrianairlines

Details of Austrian Airlines Juan Gualberto Gómez International Airport Terminal

You can catch your flight from Austrian Airlines VRA Terminal 1 at the airport. However, there might be a change in the terminal for some flights. It is advised to check your flight booking confirmation email to know where is the Austrian Airlines VRA arrival terminal or the departure terminal in case of your specific flight.

Juan Gualberto Gómez International Airport Address	2HM6+PWG, Matanzas, Cuba
Austrian Airlines VRA Phone Number	+43 1 70148 1000

Services Provided at Austrian Airlines VRA Terminal

You must speak to the travel executives stationed at the Austrian Airlines VRA Terminal 1 if you have any issues or questions about the following services.

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport Check-in
• Online Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals
• Missing Luggage
• Airport Lounges
• Flight Information
• Delayed Flights
• Airport Facilities
• In-Flight Entertainment
• Airport Wifi
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Flight Wifi

A list of all Austrian Airlines Terminal worldwide

Book Austrian Airlines at VRA Terminal

Contact Austrian Airlines travel representatives at Terminal 1 for queries related to reservations. You can request information about upcoming flights and select the one suiting best to your plan. 

Make the payment to confirm your booking. Please keep in mind to check with the airline’s team for the mode of payment beforehand. You need to be ready with a card payment, in case they do not accept cash. For online bookings, you can refer to the related option given on the homepage of the airline’s website.

Manage Booking at VRA Terminal

You can contact the team if you have queries regarding any spontaneous changes in your already booked flights. Customer support will guide you with concerns related to the cancellation of your reservation, making changes, upgrading seats, adding extra seats, choosing another schedule, etc.

Austrian Airlines Cancelation and Refund

In the event of an emergency, you might have to cancel your flight. Speak to an agent at Terminal 1 about the procedure of cancelation and whether your ticket qualifies for a refund. Then you need to follow the specific steps to claim your refund, as per the airline’s policy.

Check-in at Austrian Airlines VRA Terminal

You need to proceed for check-in at Terminal 1 with all the required travel documents to be shown at the check-in counter. Please also collect information about any other necessary papers or certificates to be presented, so that you don’t run into trouble in the end moment.

As far as it is about checking your baggage, you need to make sure to follow the baggage policy of Austrian Airlines. If the baggage exceeds the specified limit, you will have to purchase extra baggage.

Once you clear all such formalities, you will get the boarding pass to go towards the boarding gate.

Austrian Airline Flight Status

You can contact the team at the helpdesk of Austrian Airlines for information related to the status of your flight.

Austrian Airlines Lost or Delayed Baggage at VRA Terminal

If you are not able to find your baggage, upon arrival, at the baggage claim counter, you must contact the Austrian Airlines staff, as it may get delayed. In case, your baggage is lost, the staff will guide you with further steps to get it back. Else, you can submit an online form so that the airline’s team can look into it. You will get a reference number, using which you can track the status of your baggage. 

In case, you don’t receive your baggage within 21 days of the form submission, you need to contact the airline’s team through the delayed baggage section on their website.

Austrian Airlines Damaged Baggage at VRA Terminal

On the other hand, if you receive damaged baggage or any of your items is found to be missing, you must immediately report it to an Austrian Airlines agent at Terminal 1. They will ask you to submit a damage report and provide you with a transaction number. You need to keep this intact with you.

Then you are required to give the damaged bag, original invoice, the baggage loop, and its tag to the contractual partner of the airline. The airline’s team will let you know the contact details of the contractual partner. 

The original invoice will be used to calculate the value. A bag as part of the replacement will be provided to you as per this value.

However, if you don’t have the invoice, no worries. The airline’s team will calculate an estimated value and you will get a bag as a replacement.

Traveling with Pets Service at VRA Airport

Austrian Airlines allows you to take pets such as dogs and cats with you on prior reservations. Your pet is permitted to be taken in an approved carrier and it must be a minimum of 12 weeks old.

Depending on the size and weight, it can be taken in the cabin or cargo. For further assistance at the airport or on the flight, you can contact the airline’s team at Terminal 1.

Austrian Airlines Lounge VRA Terminal 1

It’s a great idea to spend your free time at any of these lounges. You must seek detailed information on lounge access or the applicable charges from the airline’s team over the telephone or at the counter at Terminal 1.

Austrian Airlines Senator Lounge

The following facilities can be availed at the lounge:

• Wi-Fi
• TVs
• Business services 
• Shower suite
• Full-service bar
• Buffet with hot and cold delights
• Hard and soft drinks

Austrian Airlines Business Lounge

Facilities available at the lounge are:

• Wi-Fi
• Locker facility
• TV Room
• Buffet with hot and cold delicacies 
• Hard and soft drinks
• Business services

Car Rental Service at VRA Airport

You can contact the Austrian Airlines staff at Terminal 1 to book a car rental from the Juan Gualberto Gómez International Airport or other related queries. You can also book the same by referring to the related section on the homepage of the airline’s website.

Austrian Airlines Arrivals at VRA Airport

Origin	Flight	Airline	Terminal
N/A	N/A	Austrian	1

Austrian Airlines Departures at VRA Airport

Destination	Flight	Airline	Terminal
N/A	N/A	Austrian	1

Austrian Airlines VRA Airport Location Map

Frequently Asked Questions