AirAsia ZAG Terminal – Franjo Tuđman Airport

Preparing an affordable flight with all the basic amenities included in it? Yes? Then you are at the right place. If you are guessing that AirAsia will provide you with the same, you are right. These airlines will give you the cheapest flight tickets with all the minor facilities included in it.

Did you know that before booking a flight ticket, you have to familiarize yourself with the AirAsia ZAG Terminal? Yes, a passenger should know all the details about their trip and other things to enjoy a wonderful flight experience without any worries. So, scroll down to check out all the details related to AirAsia and its ZAG terminal.

AirAsia Franjo Tuđman Airport Terminal Information

Have a look at the basic details about the AirAsia and its terminals below.

Airport Name	Franjo Tuđman Airport
Terminal	Terminal 1
Airport Address	Ul. Rudolfa Fizira 21, 10410, Zagreb, Croatia
Airport Code	ZAG
IATA Code	AK
ICAO Code	AXM
Ticket Counter Hours	Daily 24 Hours
Contact Number	+385 1 4562 170
AirAsia Official Website	www.airasia.com
YouTube	www.youtube.com/user/airasia
Facebook	www.facebook.com/AirIndiaX
Twitter	twitter.com/airasia
Instagram Account	www.instagram.com/airasiasuperapp

Services & Amenities Offered at AirAsia Franjo Tuđman Airport Terminal

Travelers / passengers can avail themselves of a variety of flight related services and amenities on request at the office of AirAsia terminal at ZAG Airport;

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wi-Fi
• AirAsia Freedom Flyer
• Red Carpet

AirAsia Ticket Reservations at Franjo Tuđman Airport Terminal

Travelers can contact the AirAsia ZAG Terminal office without hesitation when they need to make flight reservations with the airline; alternatively, travelers may book flight tickets by themselves through the AirAsia website and mobile application with ease.

Manage AirAsia Booking at Franjo Tuđman Airport Terminal

To manage reservations [make changes / add flight related services or amenities], passengers can use the “My Bookings” section on the airline’s website and mobile app or if needed, they can request for help from personnel at the office of Air Asia terminal at ZAG Airport.

Cancellation / Refund Of AirAsia Tickets

The AirAsia Franjo Tuđman Airport Terminal office will not cater to requests of refunds or / and cancellations of tickets issued by third party travel agencies / agents / websites.

Passengers can claim a full refund when canceling their ticket within 24 hours from the time of booking if the departure date is at least 7 days apart from the date of booking.

For more information contact the AirAsia office.

Check-in at AirAsia Franjo Tuđman Airport Terminal

Passengers may check-in for their flights either in person at the AirAsia terminal at ZAG Airport or through the mobile / web / online check-in feature accessible from the airline’s website and mobile app.

Online / web / mobile check-in is available between 24 hours and 60 minutes before flight departure and at the airport counter check-in stops 1 hour prior to flight departure.

Tracking AirAsia Flight Status

Passengers may track flight status by themselves through the AirAsia mobile app and website www.airasia.com/flightstatus/en/GB or by contacting the AirAsia terminal office.

AirAsia Lost / Delayed / Damaged Baggage at ZAG Terminal

In case passengers are met with delayed / lost / damaged luggage, they should immediately alert an airline representative at the baggage claim area or in the baggage service office in the destination airport and file an incident report.

More information and help may be asked of the agents at the office of AirAsia Zagreb Franjo Tuđman Airport Terminal.

Traveling with Pets on AirAsia at Zagreb Franjo Tuđman Airport

Unfortunately AirAsia does not offer pet travel service [except on flights operated by AirAsia India (i5 flights) and AirAsia Japan (DJ flights) where they permit service animals]

For more information, please contact the team at the office of Air Asia ZAG terminal.

Wi-Fi / Internet On Board AirAsia

The airline offers inflight internet / Wi-Fi connectivity which passengers can use to surf the internet or stream videos or chat; passengers are required to purchase access for the inflight Wi-Fi / internet service.

More information about Wi-Fi / internet access and plan costs can be requested at the AirAsia ZAG Terminal at Zagreb Airport.

AirAsia Airport Lounge

The airline offers lounge access as a part of their “Red Carpet” service; passengers can purchase this service either at the airport or via the airline’s website.

Additional details and assistance can be requested from the crew at the Air Asia ZAG terminal office.

Car Rental Service at Zagreb Airport

Visit the airport’s official website to check for details regarding the car rental services or ask the airport staff for help.

AirAsia ZAG Zagreb Franjo Tuđman Airport Location Map

Frequently Asked Questions