AirAsia MAD Terminal – Adolfo Suárez Madrid–Barajas Airport

Millions of travelers all over the world choose to fly when it comes to business trips or good ol’ fashion vacations. And, one thing is common for all those travelers, they have to be worried about a few things that could impact their upcoming flight – baggage allowance, lounge access, inflight Wi-Fi / internet, special assistance service, pet travel service, onboard dining, etc. Information centric to the AirAsia MAD Terminal – Adolfo Suárez Madrid–Barajas Airport has been compiled on this page; travelers / passengers may use it to prepare for an upcoming AirAsia flight or plan a future flight that is set to depart from or arrive at Adolfo Suárez Madrid–Barajas Airport, or to contact AirAsia Airlines.

AirAsia Airlines MAD Essential Information

AirAsia uses Terminal 1 at MAD Airport (Adolfo Suárez Madrid–Barajas Airport) for all arrivals and departures.

Vital information regarding the Air Asia  Airlines terminal at MAD Airport have been stated herein.

Services & Amenities Offered at AirAsia Airlines Adolfo Suárez Madrid–Barajas Airport Terminal

Contact the AirAsia Adolfo Suárez Madrid–Barajas Airport terminal office to request the following flight related service / amenities;

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wi-Fi
• AirAsia Freedom Flyer
• Red Carpet

A list of every AirAsia terminal worldwide

Booking AirAsia Airlines Tickets at MAD Terminal

To make flight bookings with the airline, travelers can either contact the office of AirAsia Airlines MAD Terminal or make the reservations by themselves through the airline’s website or mobile application.

Manage Booking at AirAsia MAD Terminal

Passengers can either request assistance from the team at the AirAsia Airlines Adolfo Suárez Madrid–Barajas Airport terminal office to manage their reservations or use the “My Bookings” section on the airline’s website / mobile application.

AirAsia Airlines Cancellation / Refund

The office of AirAsia Airlines terminal at MAD Airport will only entertain requests of cancellations / refunds for reservations made through the airline’s official channels.

Passengers can cancel their reservations within 24 hours from the time of booking and claim a complete refund if the departure date of that reservation is 1 week or more apart from the date of booking.

All cancellation / refunds are conditional to the fare rules defined by the airline’s policies.

Check-in at AirAsia Airlines Adolfo Suárez Madrid–Barajas Airport Terminal

To check-in for an upcoming flight, passengers can either choose to check-in at the AirAsia Airlines MAD terminal in person or use the online / web / mobile check-in feature available on the AirAsia mobile app and website.

Check-in at the airport counter stops 1 hour before a flight departure and online / web / mobile check-in is available between 24 hours and 1 hour before flight departure.

AirAsia Airlines Flight Status

Passengers should contact the office of AirAsia Adolfo Suárez Madrid–Barajas Airport terminal to request a flight status update or view it themselves on the airline’s mobile app or website www.airasia.com/flightstatus/en/GB.

AirAsia Airlines Lost / Delayed / Damaged Baggage at Adolfo Suárez Madrid–Barajas Airport Terminal

Please immediately contact the airline representative when faced with lost / delayed / damaged luggage; the airline representative may be stationed at the baggage claim area or in the baggage service office of the arrival airport.

File an incident report before exiting the airport; additional help can be requested from the Air Asia Adolfo Suárez Madrid–Barajas Airport terminal office team.

Traveling with Pets on AirAsia Airlines at Adolfo Suárez Madrid–Barajas Airport

AirAsia does not offer pet travel service; the only exception being that service animals are permitted on AirAsia India (i5 flights) and AirAsia Japan (DJ flights).

Request for the AirAsia Pet Policy at the office of AirAsia Airlines terminal at Adolfo Suárez Madrid–Barajas Airport. 

Inflight Wi-Fi / Internet by AirAsia Airlines

The airline offers inflight internet / Wi-Fi service; passengers need to purchase an access plan in order to use this service.

Once connected, passengers can surf the internet, stream videos, etc.

For Wi-Fi / internet plan cost and other details, please request personnel at the office of AirAsia MAD terminal.

AirAsia Airlines Airport Lounge

Passengers can avail lounge access by purchasing the “Red Carpet” service; they can buy this service on the airline’s website / mobile through the “My Bookings” section or even at the airport itself.

For cost and other details please contact the office of AirAsia Airlines terminal at Adolfo Suárez Madrid–Barajas Airport.

Car Rental Service at Adolfo Suárez Madrid–Barajas Airport

Car rental service options can be found on the airport’s official website; travelers can approach the airport staff for information / assistance.

AirAsia Airlines MAD Adolfo Suárez Madrid–Barajas Airport Location Map

Frequently Asked Questions