Air Canada CUN Terminal – Cancun International Airport

Travelers would need to wrap their minds around a vast bit of information when it comes to preparing for a flight; of course, details such as baggage allowance, flight status are essential, but even particulars regarding inflight Wi-Fi / dining / entertaining, special assistance services, pet travel service, etc. can help travelers immensely. This segment offers essential details about the Air Canada CUN Terminal – Cancun International Airport; relevant contact information for the airline and highlights of some key services / amenities offered the airline have been shared on this page for the perusal of travelers / passengers who require reference / guide to ready themselves as they prepare for an upcoming Air Canada flight which is to arrive at or depart from Cancun International Airport.

CUN Airport Terminal Information

Essential details about Air Canada and its corresponding terminal at Cancun International Airport have been displayed below for the convenience of travelers / passengers.

Airport Name	Cancun International Airport
Airport Address	Cancun – Chetumal Km 22, 77565 Cancún, Q.R., Mexico
Terminal	Terminal 3
Air Canada CUN Arrivals Terminal	Terminal 3
Air Canada CUN Departures Terminal	Terminal 3
Airport Code	CUN
IATA Code	AC
ICAO Code	ACA
Ticket Counter Hours	Daily 24 Hours
Contact Number	1 (888) 247-2262
Official Website of Air Canada	www.aircanada.com
YouTube	www.youtube.com/@aircanada
Twitter	twitter.com/AirCanada
Facebook	www.facebook.com/aircanada
Instagram	www.instagram.com/aircanada

Services & Amenities Offered at CUN Terminal

Passengers / travelers can avail themselves of a variety of flight related amenities / services at the Air Canada terminal CUN airport office;

• Ticket Booking and Cancellation
• Baggage Allowance
• Airport / Online / Self-service Kiosk Check-in
• Airport Transfers
• Unaccompanied Minor Service
• Duty-Free Allowance
• In-Flight Meals / Entertainment
• Missing / Delayed / Lost Luggage
• Airport Lounges
• Flight Information / Flight Status
• Delayed / Canceled Flights
• Airport Facilities
• Animal Relief Area
• Boarding Class Enquiries
• Valet Parking
• Airport / Inflight Wi-Fi
• Aeroplan
• Star Alliance

List of Every Air Canada Terminal Globally

Ticket Reservations at Cancun Airport Terminal

The team on duty at the office of Air Canada CUN terminal is trained and equipped to help all travelers in making flight bookings with the airline.

Passengers can also make flight reservations by themselves easily on the Air Canada mobile application and website.

Manage Booking

The “Manage Your Booking” section on the airline’s mobile app / website, provides passengers access to their reservations from where they can make changes (if needed) or / and flight related services / amenities.

Cancellation / Refund

The airline offers the benefit of a 24 hour cancellation policy for all fare types – refundable and non-refundable; cancellations of reservations within 24 hours from the time of booking are eligible to a full refund.

The office of Air Canada at CUN Airport will not cater to requests of cancellations / refunds for tickets purchased through a 3rd party agent / agency / website.

All cancellations / refunds are conditional to Air Canada Cancellation / Refund Policy on the basis of the ticket / fare class type.

Check-in

Passengers can either check-in at the  Air Canada CUN airport counter [check-in stops 1 hour before flight departure] or via the online / web / mobile check-in feature through the Spirit Airlines mobile application / website [check-in from the airline’s website / mobile app is available between 24 hours and 1 hour before flight departure].

At some airports, self service kiosks are also available, from where passengers can check-in for their flights.

Tracking Flight Status

To track flight status, passengers can visit the airline’s website www.aircanada.com/flifo/search?l=en or check it on the airline’s mobile application.

Passengers can also call the Air Canada terminal CUN airport office.

Lost / Delayed / Damaged Baggage at CUN Terminal

In instances of damaged or / and delayed or / and lost luggage, passengers must immediately contact an airline representative at the baggage claim area or at the baggage service office. An incident report must be filed before exiting the destination airport.

Air Canada CUN terminal

Traveling with Pets

Pet travel bookings for cats and dogs can be made with the airline; reservations for pet travel are subject to availability and conditional to the rules & regulations overlooking transport of live animals at the destination and the airport of departure.

Pet travel service is a chargeable service and varies with respect to the destination.

To make a booking for pet travel or / and to request more details about the same, please contact the CUN Airport Air Canada terminal office.

Wi-Fi On Board

The following aircrafts of the airline’s fleet offer inflight Wi-Fi connectivity – Boeing 777-300ER (77W), Boeing 777-200LR (77L), Airbus A330-300 (333), Boeing 787-9 (789), Boeing 787-8 (788), Airbus A321-200 (321), Airbus A220-300 (223), Airbus A320-200 (320), Airbus A319-100 (319) and on select Mitsubishi CRJ900 (CR9).

Passengers would have to buy a Wi-Fi access pass once they board the flight in order to avail internet services for the duration of their flights. 

For more information, ask the crew at the Air Canada at CUN airport office.

Airport Lounge

As a member airline of Star Alliance, passengers of the airline also benefit as they can avail access and use of multiple lounges of other Star Alliance member airlines and many airports all over the world.

The Air Canada CUN airport office can be contacted to request for any additional information pertaining to lounge access and usage at Cancun International Airport, or check the Star Alliance website.

Car Rental Service

The airport has made arrangements for the convenience of all travelers arriving at Cancun International Airport; contact the airport staff assistance or check the airport’s website.

CUN Airport Terminal Location Map

Frequently Asked Questions: