Air Greenland KEF Terminal – Keflavík International Airport

Keflavík International Airport

Air Greenland, the flag carrier of Greenland, plays a pivotal role in connecting passengers within the country and offering international flights to and from the country. The passengers who are looking forward to flying with the airlines from the Air Greenland KEF Terminal, can use the information provided further in this segment. It will help the passengers plan an entire journey hassle-free and will help in navigating the terminal efficiently. Let’s move forward with the essentials about the airlines at the Keflavík International Airport.

The arrivals of Air Greenland at Terminal 1

For the arriving passengers, this terminal provides facilities for immigration and customs (applicable for international passengers)The arrivals terminal is equipped with a range of facilities to cater to the needs of travellers and to ensure a smooth travel experience. These facilities may include waiting areas, seating arrangements, restrooms, shops, restaurants, information counters, baggage handling systems, and ground transportation options.

The departures of Air Greenland at Terminal 1

The departures terminal of Air Greenland serves as an essential hub where passengers can access various kinds of services. This terminal is home to numerous ticket counters, check-in points, security checkpoints, and other pre-boarding procedures. The departing passengers can also access the lounges available at the terminal, before their flights, if they have ample time before the light departures.

Modern services by Air Greenland at Keflavík International Airport Terminal

There are quite a wide range of services provided by Air Greenland at its arrivals and departures terminal, some of which are as follows:

Baggage claim areaCustoms and immigrationGround transportation 
Information deskFamily restroomsCurrency exchange
Lost & found service Airport shuttle service Travel agencies 
Food and beverages Check-in countersSecurity checkpoints 
Baggage drop-off/pick-upDuty-free stores/shops Airline/Airport lounges 
Wi-fi/Internet access Flight information displays Boarding gates
Baby changing facilities Disabled accessibility Medical facilities/services 
Prayer Rooms Children’s play area Information counters 
Pet relief areaATMs and banks Luggage storage 

List of All Air Greenland Terminal Around the World

An In-depth guide to Air Greenland at KEF Terminal

Air Greenland never fails to impress its passengers, when it comes to offering the top-class passenger services. As the airline operates from the Terminal 1 at the Keflavík International Airport, it’s crucial that the passengers get note of the procedures and the services offered by the airlines.

Airport NameKeflavík International Airport
Arrivals TerminalsTerminal 1
Departures TerminalsTerminal 1
Airport Address235, Iceland
Contact Number+354 425 6000
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Air Greenland At Airport Amenities for Passengers

Apart from the basic services provided at the terminal of Air Greenland, there are certain other services which passengers can access such as reservations, check-ins, baggage allowance, ets. Here’s a breakdown of all that you can get at the airport’s terminal.

Book Air Greenland flight

The most preferable way to book an Air Greenland flight is via the official website of the airlines or through its mobile application. However, some passengers go with third party travel agencies to book themselves a reservation. Regardless of the choice you opt for, you are always eligible to book a flight of your choice, seat of your choice, and destination, as well. Flights must be reserved in advance because there may not be as much availability, especially during the busiest travel times. Additionally, you must consider flexibility with travel dates to find the best deals, offers, or discounts.

Cancel Air Greenland flight

There are several ways to cancel an Air Greenland flight, but you can choose to go with the same method as you opted for reserving the flight. There are certain policies, rules, and restrictions put forth by Air Greenland related to the cancellation, which the passengers need to follow. For more information about the penalties, cancellation fees, refund, or related factors, please visit the official website of the airlines or meet them in person at the counters of Air Greenland at the airport. 

Upgrade Air Greenland seats

First and foremost, it’s important to check whether your ticket is eligible for an upgrade. Not all fare classes may qualify for upgrades, and the availability of upgrades can vary depending on factors such as flight capacity, etc. Another option to consider is upgrading during the check-in process. As the airlines offer the possibility to request an upgrade during online check-in or at the airport check-in counter.

If you wish to upgrade your seat at the time of booking, you may have the option to select a higher class of service while purchasing your ticket. This could involve a paid upgrade or the use of frequent flyer miles or points if you are a member of Air Greenland’s frequent flyer program or a partner airline’s loyalty program.

At-airport check-in facilities

Air Greenland has check-in counters at the airport where passengers can check-in for their flights. At these counters, you can receive assistance from airline staff and obtain your boarding pass. Additionally, there are self-service kiosks which allow passengers to check-in independently. However, If you have already checked in online or via a self-service kiosk and only need to drop off your checked baggage, you can use the bag drop desks. Air Greenland provides separate desks for passengers who have already completed the check-in process.

Air Greenland Pet travel service

Small animals may ride in the cabin with their owners. The pet must be in a pet carrier that fits beneath the passenger’s seat in front and has been approved by the airline. Booking in advance and verifying availability is crucial because only a specific number of pets are permitted on board flights. Furthermore, it’s vital to know that larger animals that wouldn’t fit in the cabin carrier would be transported in the cargo hold. Air Greenland had specific guidelines for pet carriers used in the cargo hold, and passengers were responsible for providing an appropriate and secure pet crate. 

Air Greenland Baggage allowance

Passengers travelling in Economy Class are allowed one or two pieces of checked baggage, with each piece not exceeding a certain weight and dimension limit. The weight limit for each bag was usually around 20 to 23 kilograms. Passengers flying in Business Class are usually permitted a higher baggage allowance, often with a higher weight limit for each piece. 

Passengers in Economy Class are allowed one piece of cabin baggage, such as a carry-on bag or a laptop bag. The dimensions of the cabin bag usually had to conform to specific size restrictions, and there might be weight limits as well. Business Class passengers often have a more generous cabin baggage allowance, with the possibility of carrying additional items.

Air Greenland Lost & found service

Air Greenland provides a Lost & Found service to assist passengers in retrieving their lost belongings during their travel experience. If a passenger misplaces an item on an Air Greenland flight or within the airport terminal, they can report the lost item to the airline’s Lost & Found department. The dedicated team will then make every effort to locate and return the lost item to its rightful owner. Passengers can contact Air Greenland’s Lost & Found service through their website, customer service hotline, or by visiting the airport’s Lost & Found office. Promptly reporting lost items and providing detailed information about the item and its last known location can enhance the chances of successful recovery.

Air Greenland information counters/desks

Air Greenland operates information counters or desks at various airports, conveniently located within the terminals to provide passengers with assistance and answer their travel-related inquiries.Air Greenland’s information desks offer a range of services, including providing flight details, checking flight statuses, assisting with seat assignments, explaining baggage policies, and offering general information about the airline’s services. 

Passengers can also inquire about ticketing, make new flight reservations, or make changes to existing bookings. In case of flight delays or schedule changes, the information desks provide updates and help with rebooking or alternative travel arrangements. Additionally, they offer support to passengers who require special assistance, ensuring a smooth and pleasant travel experience.

Air Greenland Unaccompanied minor service

Air Greenland offers a dedicated Unaccompanied Minor (UM) service, ensuring the secure and well-guided travel of children flying alone between the ages of 5 and 11 years. With the UM service, parents and guardians can trust that their child will receive extra support and supervision throughout the journey. 

Air Greenland’s staff assists the child during check-in, helps them through security and immigration procedures, and remains with them until they are safely boarded on the aircraft. During the flight, the cabin crew takes special care of the unaccompanied minor, ensuring their comfort and safety. Upon arrival at the destination airport, Air Greenland’s staff accompanies the child through immigration and baggage claim, only handing them over to the designated person named on the UM paperwork.

Air Greenland KEF terminal is one of the modern terminals located at the destination. And, as a leading airline, Air Greenland serves its passengers with basic to advanced facilities, ensuring that the passengers have a great time flying with them. So, no matter if you are looking forward to domestic travel or to an international one, Air Greenland is going to assist you with each and every procedure and help you have a whole journey planned out efficiently.

Air Greenland KEF Keflavík International Airport Location Map


What terminal is Air Greenland at KEF? 

Air Greenland operates its arrivals and departures from the Terminal 1. 

Can I book a flight with Air Greenland at the terminal?

You can book a flight with Air Greenland through their official website or by contacting their customer service.

Does Air Greenland offer in-flight meals?

Yes, Air Greenland usually provides complimentary in-flight meals and beverages, depending on the flight duration and travel class.

Can I bring my pet on board with Air Greenland?

Air Greenland allows small pets to travel in the cabin with their owners in an airline-approved pet carrier whereas larger pets may need to be transported in the cargo hold.

Does Air Greenland offer special assistance for passengers with disabilities?

Yes, Air Greenland provides special assistance for passengers with disabilities. Passengers are encouraged to inform the airline of their needs in advance. 

What are the check-in options for Air Greenland flights?

Air Greenland offers online check-in through their website, allowing passengers to check in and select seats in advance.

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